Home' Australian Hotelier : AH DECEMBER 2017 Contents 22 | DECEMBER 2017 AUSTRALIAN HOTELIER
POS AND OP TECH
THERE IS SO MUCH HAPPENING IN POINT-OF-
SALE AND OPERATIONAL TECHNOLOGY, SO
HERE ARE A FEW OF THE LATEST HAPPENINGS
IN PROGRAMS THAT MAKE RUNNING A VENUE
A SMOOTH PROCESS.
NBN INVESTING IN BUSINESS
With internet speeds not what businesses were expecting from the
national broadband rollout, last month NBN Co launched a range
of initiatives aimed to improve the connection, migration and service
experience for businesses moving over to the national broadband
network. With approximately 20,000 businesses changing over to the
NBN each month, the NBN Co has added a team to the roster that are
dedicated to business customers.
The initiatives that are being rolled out to enhance the business
customer experience include:
• Improved connection and resolution process -- rescheduled
appointments and complex orders are to be prioritised and case
managed by NBN Co and the phone and internet provider.
• Tailored pricing -- increased flexibility on NBN Co's wholesale
business products with a new capped pricing model designed to
increase competition in the market.
• Business education campaign -- a new integrated communications
program has launched, which aims to educate Australian businesses on
how to connect as well as the impact of the nbnTM access network on
important business services such as EFTPOS and ATMs.
• Regional business boost -- introduction of wholesale fixed wireless
and satellite enterprise products on the nbnTM access network to be
launched in 2018 with the aim of helping regional businesses increase
efficiencies and access new markets.
"Businesses often require a different level of service, which is why we've
been developing custom-built wholesale product and service offerings and
a targeted communications program in order to make the transition to the
new network as smooth as possible," stated John Simon, NBN Co's chief
customer officer -- business.
"As the rollout continues to scale, we want to enable businesses
of all sizes to embrace fast broadband and tap in to a whole range of
applications such as high definition video conferencing and cloud-based
tools, which were once only in the domain of larger organisations."
He concluded: "Connecting a business to the new network may take
some time and preparation. With the rollout set to be complete over the
next three years, we recommend businesses get in touch with their phone
and internet provider as soon as possible to make a plan to move their
services over to the new network."
These new business customer initiatives were announced a fortnight
after a draft ACCC report found that only 16 per cent of all NBN users
(including residential) were achieving half of the maximum speed of 100
MB per second.
An NBN Co satellite ground
station at Wolumla
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