Home' Australian Hotelier : AH OCTOBER 2017 Contents 8 | OCTOBER 2017 AUSTRALIAN HOTELIER
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ID SCANNING A HURDLE FOR
In an incident of international embarrassment, the Crown Prince of Denmark
was initially denied entry to a Brisbane bar in mid-August, when he was
unable to produce ID to be scanned.
Prince Frederik and his entourage arrived at the Jade Buddha at 11:20pm,
but were turned away in compliance with Queensland's new mandatory ID
scanning regulations, that must be enforced after 10pm. Later, members
of Queensland Police's Dignitary Protection Unit persuaded Buddha Bar's
operator Phil Hogan, that they had approval from the Office of Liquor and
Gaming Regulation (OLGR) to allow the royal into the establishment.
ID SCANNING AND TOURISM
The incident highlights a larger problem with the mandatory ID scanning
rules, as the scanners were not set up to accommodate foreign ID cards.
With tourism being a significant part of Queensland's economy, venue
operators that were already wary of the impact of the mandatory ID scanning
regulations are now seeing it affect their ability to allow foreigners to enter
"The machine still has problems recognising the info on their licences
and the info has to be manually entered into the system. This takes time and
delays entry, and that in turn affects the flow of patrons so our queues get
longer and longer -- we make nothing on the footpath. Scantek, the company
we use have informed us since day one that they have an IT Technician
addressing this issue but to date we are still experiencing problems," states
Emmanuel Bogiatzis, owner of Heritage Exchange in Townsville.
After an extensive email to OLGR listing the issues with the scanners,
the effects it was having on the business and how it puts some venues at a
disadvantage, Bogiatzis received a two-line response stating that his points
were noted and would be passed on.
In response to an enquiry from Australian Hotelier, a spokesperson from
OLGR released the following statement:
"The Office of Liquor and Gaming Regulation (OLGR) is aware of some
problems with scanning foreign driver licences.
"ID scanners rely on templates in order to successfully scan different
forms of ID. Due to the large number of different foreign driver licences that
exist internationally and the constantly changing nature of these, it is difficult
to cater for every single licence.
"OLGR has been working with approved ID scanner operators who are
continuing to add new foreign driver licence templates as they become available.
"If a foreign driver licence or any other acceptable identification is not
recognised by an ID scanner, crowd controllers can manually enter the
person's name and date of birth into the scanning device for the check to be
"Licensees are encouraged to provide feedback to approved ID scanner
operators about acceptable forms of identification that are not recognised
by an ID scanner, to assist the approved operators in continuing to enhance
Bogiatzis says his venue is already feeling the impact of mandatory ID
"We noticed a real decline in revenue for the first month of its introduction
in July. We started with one scanner and after three weeks had installed
another. With annual rental of the machines approximately $10,000 a year,
the $4000+GST government funding really doesn't go far at all.
"This is only a drop in the ocean as it's really the extra staffing /security
costs that are killing us. We've gone from one security guard on the door to
four staff and at a cost of $40-$45hr and the additional security required mid
week after 10pm, our wages have increased by about $1500nper week."
Hogan says another problem that has been overlooked is that many older
tourists don't carry identification at all.
"Half of them just don't show up with ID because they think it's like any
normal country where if you're obviously 30, 40-years old with a beard you
don't expect to be hit up for ID. So we've all been turning people away.
Everyone hears about the Prince of Denmark because he's newsworthy. What
you don't hear about are the thousands of others that we have to turn away."
Check out the next page where Mark Napier, director of NQ Hospitality
Group, discusses the effects the ID scanning regulations are having on his
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